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Let's say you've got your own business and things are starting
to move. You've got some potential customers in the door with
your advertising. You've piqued their interest with your
competitive prices. Now you have to close the deal. What a lot
of successful business people do to "seal the deal" is to not
only sell their products and services, but also sell themselves to
their clients.
Sometimes a great product might be a flop because of the
person who is selling it. Other times, a poor product sells great
because the salesperson is so convincing and personable.
Either way, a product can only sell itself so much. You have to
seal the deal yourself. Here are five ways that may help you
sell yourself and reap the rewards:
Keep your ears open, your eyes on your customer and your
mouth closed. It's funny that people who consider themselves
good communicators are just good talkers. What you might
not know is that listening is the most effective selling
technique. When you listen, your client knows that you're
interested in them and you're focusing on them. Listening
makes the listened-to person feel good, and if you make
somebody feel good, you're selling yourself. And make eye
contact. One of the worst feelings for a customer is when
they're talking to a salesperson and they're looking over their
shoulder at another customer. You might as well tell them that
they're not important when you do that. Next time you are in a
meeting with a client or potential client, listen very carefully,
keep your eyes on them (don't stare, but maintain eye contact)
and ask at least one question, just to further convey your
interest.
A little self-confidence goes a long way. Have complete
confidence in your expertise -- but don't let it get too out of
hand. There is a fine line between being confident and cocky.
Answer any questions with quick, concise and informative
answers. However, don't get too wrapped up in a boastful
display. It will make the client feel inferior and that's bad for
business. And never bad-mouth your competition. I recently
met with a potential business partner who not only put down
his competition, but also used profanity when doing so. Not
very professional or impressive.
Think like you're part of a team. Don't consider yourself the
leader with your employees and customers down the ladder.
The team approach gets everyone involved, creates more useful
ideas, and makes your client feel more involved in the process.
Try to position yourself as a partner with your client so that
you both benefit. While the customer is king, conveying the "we're in this together" impression makes them feel more at
ease.
Don't hold back your expertise. Some businesspeople will hold
back information. Big mistake. Open up to your client. When
you share knowledge with people, it's amazing the amount of
gratitude you get from them. If you have something you would
prefer kept secret, make a light-hearted quip like, "That's a
family tradition we keep under lock and key!"
Build business relationships wherever and whenever you can.
Build relationships with everybody -- that means everybody at
your client's site, your neighbors, your friends, your relatives
and even your kids' teachers. Don't just concentrate on what
you consider to be the business circle. It's amazing where a
business opportunity might pop up!
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